Multiple outlets

One brand, several locations: SupaOrder supports any number of outlets under a single customer app and admin dashboard. Each outlet runs its own menu pricing, delivery coverage, operating hours, staff, and printers, while you see everything rolled up in one place.

Adding a location

Open Dashboard → Outlets (/outlet/list) and create the new outlet (/outlet/add/new).
Fill in the essentials: name, status, and the address — the form’s map-powered address search pins the location precisely, which matters for delivery coverage and driver navigation.
Open the new outlet’s management area to set up everything per location:
- Service Area — where this outlet delivers and at what fee. See Delivery setup.
- Menu — its own menu and pricing (you can mirror another outlet’s menu and adjust). See Building your menu.
- Users — the staff accounts for this location. See Users & roles.
- Plus per-outlet payment methods, dine-in tables, coupons, reports, and settings.

Each outlet is independent where it matters — a price change or a paused item at one location never touches the others.

How customers are routed

Customers don’t pick a “branch” by hand unless they want to: when they enter a delivery address, they’re served by the outlet whose service area covers it. Pickup customers choose the location nearest them. Drawing non-overlapping service areas per outlet is what makes this routing clean — see Delivery setup.

Ordering from more than one outlet

Where enabled, customers can even combine items from multiple outlets in a single checkout — one payment, with each location receiving and fulfilling its own part of the order. Ask your account manager about enabling this; dedicated reports cover it (below).

Switching between outlets

In the dashboard — admins work across all outlets and can switch the outlet context to manage a specific location’s menu, orders, and settings.
In the partner app — staff with access to more than one location get an outlet selector, so an owner can check the downtown store’s live orders and then flip to the mall kiosk without signing out.

Per-location staff and franchise owners

Staff accounts are scoped to their outlet: an outlet owner or manager sees only their location’s orders, menu, and earnings. See Users & roles for the role breakdown.

If some locations are operated by partners rather than your own team, you can group outlets under a franchise at Dashboard → Settings → Misc → Franchise (/franchise/list). A franchise owner signs in once and works across all of their locations via the partner app’s outlet selector — without seeing anyone else’s.

Reporting across locations

Multi-outlet operations get dedicated reports under Dashboard → Reports:

Multi-outlet summary (/reports/multi-outlet/summary) — combined-order volume and value at a glance.
Multi-outlet list (/reports/multi-outlet/list) — the individual combined orders.
Partner stores (/reports/multi-outlet/partner-stores) — how each location performs in combined orders.

Your regular reports also break down by outlet, so comparing locations — and spotting the one that’s quietly underperforming — is routine rather than a spreadsheet project.

New-location checklist

Outlet created with the address pinned precisely on the map
Service area drawn — and checked against neighboring outlets’ areas for unwanted overlap
Menu and pricing reviewed for the location
Staff accounts created and signed in to the partner app
Printer connected and test print run — see Receipt & kitchen printing
Payment methods confirmed for the outlet
Test order placed end to end at the new location — see the launch checklist

Practical guidance

Clone, then localize. When opening location #2, start from location #1’s menu and settings, then adjust prices and coverage — much faster than building from scratch.
Keep service areas honest per outlet. The biggest multi-outlet mistake is one location’s delivery area quietly covering streets another location serves better.
Compare locations weekly. Same brand, same menu, different numbers — per-outlet reports surface the operational differences (prep times, cancellations, ratings) that a combined view hides.

Troubleshooting

Symptom	Try this
Customers near location B get routed to location A	The service areas overlap — tighten the boundaries or adjust the zone sort order in Delivery setup
Staff member can’t see their outlet in the partner app	Their account is scoped to a different outlet — check their user record in Users & roles
A menu change appeared at the wrong location	You were switched into the wrong outlet context in the dashboard — check the outlet selector before editing