Logging in

Different people sign in to different things, in different ways. This page covers each, and what to do when somebody cannot get in.

The admin dashboard

Your dashboard has its own address — the one your account team gave you. Sign in with email and password.

Depending on your setup you may also be asked for a one-time code after your password. That is an additional check, not a replacement, and it is worth leaving on: the dashboard reaches money, customer data and every setting.

What you see once you are in depends on your role — see Users & roles.

Forgotten password

Use the reset link on the sign-in page. A reset email goes to the address on the account; follow it and set a new password.

If nothing arrives: check spam, confirm the address is exactly the one on the account, and remember that a deactivated account will not receive one. An admin or co-admin can also reset it for someone from the users list.

The partner app

Staff and drivers sign in with the credentials created for them on their user record. The app then opens on whatever their role uses — live orders for outlet staff, the delivery list for a driver.

There is nothing to configure per person beyond their role and grants. If two people see different screens, that is their permissions differing, not a fault.

The devices sign in differently

This is the part that surprises people. None of the counter devices use a password.

Device	How it gets in
kiosk, POS register, kitchen display	An 8-character login code, minted in the dashboard and single use. The code identifies your account too, so nobody types an account name into a kiosk
in-store tablet	A 6-digit PIN shown on the tablet and approved from the partner app
POS register, per shift	On top of enrolment, each person signs in with their own staff PIN

Enrolment is a one-time act per device; after that the device is simply on. See Devices & staff PINs.

Getting someone their first login

1. Create their user with the right role and, for outlet staff, the feature grants they need.
2. Send them their credentials and have them sign in once while you are there — the first sign-in is when problems surface.
3. For a driver, walk them through going online and accepting one delivery.
4. For counter staff, add them to the register’s staff roster with their own PIN. That is separate from their user account.

Troubleshooting

Symptom	Try this
Password rejected	Try the reset link; confirm the account is still active
No reset email	Check spam, confirm the exact address, confirm the account is not deactivated
Signed in but the screen is nearly empty	The role is right but the grants are missing — check their user record
Someone sees a different app to their colleague	Different role, or different permissions
A device login code is refused	Codes are single use and expire in 15 minutes; mint a fresh one
A staff PIN is locked	Too many attempts; wait for the countdown or set a new PIN
Nobody can sign in to the dashboard at all	Contact your account team before changing anything — that is an account-level condition, not a password problem

Related: Users & roles · Devices & staff PINs · The apps at a glance · Modules & system