Logging in

Every tool in SupaOrder is behind a personal login — except the in-store tablet, which pairs with the partner app instead. This page covers where each person signs in, what to do about a forgotten password, and how accounts get created in the first place.

Signing in to the admin dashboard

Open the dashboard in a desktop browser and go to its sign-in page — append /sign-in to your dashboard address.
Enter your email and password.
You land on Home (/home), the KPI dashboard.

What you see after signing in depends on your role — the sidebar adapts so each person only sees the menus their role allows:

Role	Sees
Admin / co-admin	The full dashboard
Zone manager	Home, their zone, and its outlets
Outlet owner / manager	Home and their outlets
Franchise owner	Home, their franchise, and its outlets
Dispatcher manager	The orders report and the dispatcher panel

The full menu-by-menu breakdown is in the dashboard navigation map.

Forgot your password?

Use the forgot-password option on the sign-in page: enter your account email and follow the instructions you receive to set a new password. If you no longer have access to that email, ask an admin to update your account from Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list).

Signing in to the partner app

Kitchen and counter staff, managers, and drivers sign in to the partner app with the same kind of credentials: email + password, created for them by an admin. The partner app’s sign-in screen also has a Forgot Password? link if someone’s locked out mid-shift.

After signing in, the partner app shows each person their role’s view — staff see live orders and menu tools, drivers see their deliveries. See The apps at a glance.

The in-store tablet doesn’t have its own login. Instead, it pairs with the partner app at your outlet — staff set it up once and walk-in customers use it without signing in. Setup steps are in In-store tablet.

Logins are created by an admin, not by self-signup:

An admin opens Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list) and adds the person (/configuration/manage-user/users/add/new) with their email, an initial password, name, phone, role, permissions, and status.
Share the email, initial password, and the right link with them — the dashboard address for managers, or the partner app for floor staff and drivers.
They sign in and can change their password themselves via the forgot-password flow whenever they want.

Roles and permissions are covered in depth in Users & roles.

Troubleshooting

Problem	Try this
”Wrong password”	Use the forgot-password option on the sign-in page
Don’t know your dashboard address	It was provided during onboarding — check with your account owner or SupaOrder support
Account email no longer accessible	An admin can update the account under Manage User → Users
Signed in but a menu is missing	That’s role-based — an admin can adjust your role or permissions; see Users & roles
New staff member can’t sign in	Check their account exists and its status is active