Drivers

Your own drivers are users with a driver profile. This page covers getting them on the road, organising them, and how work reaches them.

Where to find it

Dashboard → Settings → Users & Drivers → Users (/configuration/manage-user/users/list) — Admin, Co-Admin

Groups are at Driver Group (/configuration/manage-user/driver-group/list), extra fields at Driver Custom Fields, and applications at Dashboard → Operations → Approvals → Drivers (/configuration/approval/driver-approval/list).

Adding a driver

Two routes:

• You add them from the users list, with a driver profile: their type, the group they belong to, the outlets they serve, and their vehicle — model, number and type.
• They apply through your public driver form, and land in the approvals queue. Review, then approve or decline.

The application route is worth having even for a small fleet: it collects the same information every time and gives you a record of who applied.

Driver custom fields let you collect whatever else you need — licence number, insurance expiry, right-to-work documents — as structured fields rather than notes.

Groups

A driver group is how you apply one set of rules to many drivers. Each group carries:

• Vehicle types — bicycle, bike, car, minivan, truck or boat.
• Conditions — which business types and zones the group covers.
• Pay rules — what the group earns per order: a flat amount or a percentage, a per-distance rate with a base distance, a share of the delivery fee, a share of tips, or time-based components.

Groups are what make a mixed fleet manageable. Cyclists on short urban runs and drivers on long suburban ones need different pay and different dispatch radii, and a group is where that difference lives rather than on each person.

The driver’s day

A driver signs in to the partner app and goes online. From there:

• Assigned deliveries arrive with pickup and drop-off, navigation, and the customer’s contact details.
• They move the order through picked-up and delivered.
• Their location is shared while they are online, so customers can track, and stops when they go offline.
• They can see their own earnings and settlement balance — worth telling them about, because it removes a recurring end-of-week question. See Earnings & settlements.

Going offline is not optional

A driver who leaves the app online after their shift keeps receiving offers, which delays orders while the system waits for someone who has gone home. Auto-dispatch has timeouts for exactly this, but the fix is a habit, not a setting.

How orders reach them

Three routes, and you can mix them per order: manual assignment from the order, Auto-dispatch, or a Delivery networks when your own fleet cannot cover it.

Whichever route, staff can always take over from the order card.

Onboarding checklist

1. Approve the driver, or add them with a full profile.
2. Put them in a group — pay and coverage come from there.
3. Assign the outlets they serve.
4. Collect whatever your custom fields require.
5. Walk them through going online, accepting, and marking delivered.
6. Show them their earnings screen.
7. Give them one real delivery with someone watching.

Troubleshooting

Symptom	Try this
A driver receives no orders	They must be online; check their group’s zones and the outlets they are assigned to
A driver is offered orders too far away	The dispatch radius, on their group or in the global settings
Earnings look wrong	Check the group’s pay rules — that is where the arithmetic lives
A driver cannot sign in	Confirm the account is approved and active
Customers cannot track a driver	Location is only shared while the driver is online and the app is running
Drivers are overloaded	Lower the concurrent-order cap in auto-dispatch

Related: Auto-dispatch · Delivery networks · Earnings & settlements · Users & roles