Your account & privacy

Signing in

Most apps sign you in with your phone number and a one-time code by SMS; some use email instead. There is usually no password to remember.

If the code does not arrive:

• Check the number is right, including the country code.
• Wait for the resend timer rather than requesting repeatedly — several requests in a row can slow delivery down.
• Check your phone is not filtering unknown senders.
• Try again on a different network if you are somewhere with poor signal.

Your details

In your account you can manage:

• Addresses — save home and work so checkout is one tap. Your address decides which outlets can deliver to you.
• Payment methods — saved cards, and which is the default. Remove one at any time.
• Profile — name, contact details, and a birthday if the restaurant asks for one (some send a birthday offer).
• Order history — every order, with the ability to reorder.

Which messages you receive

Marketing preferences are per channel: you can allow email and refuse SMS, or allow push and nothing else. Opting out of marketing on a channel does not stop messages about an order you actually placed — those are not marketing.

Change these in your account at any time. Every marketing message also carries its own way to opt out.

Reordering

Order history has a reorder action that rebuilds a past basket. If something has changed price or is no longer available you will be told before you pay, so a reorder never quietly charges you a different amount.

Deleting your account

You can request deletion from your account settings. What happens:

• Your account is scheduled for deletion rather than removed instantly — there is a grace period, so an accidental request can be undone.
• Once it completes, your personal details are removed.
• Unspent wallet balance, reward points and vouchers are lost. Spend them first if you want them.
• Records the restaurant must keep for tax or legal reasons are retained in a form that is no longer tied to you.

If you only want the messages to stop, turn off marketing consent instead — deletion is not reversible once it completes.

Common questions

Question	Answer
I changed my phone number	Update it in your profile before you lose access to the old one; otherwise contact the restaurant
Can I have one account for several apps?	No. Each restaurant has its own account, wallet and rewards
I am signed in as someone else	Someone else’s session is on the device — sign out and back in with your own number
Where is my order history?	In your account. Very old orders may not be shown
Can I change a saved address after ordering?	Not on an order already placed — contact the restaurant
How do I stop the emails?	Marketing preferences in your account, or the opt-out in any message

Related: Placing an order · Paying & your wallet · Rewards, coupons & memberships