Payments overview

SupaOrder supports the full range of payment methods, online and physical, and you choose exactly which ones to offer — per outlet and per order type. Because payments run through your own gateway account, money settles directly to you with zero commission taken by SupaOrder.

Online payments

Online methods are charged at checkout, before the order reaches your kitchen — so every prepaid order you see is already paid.

Method	Notes
Credit & debit cards	Powered by Stripe for most regions. Customers can securely save cards for one-tap reordering
Apple Pay	Available in the customer app and web ordering on supported devices
Google Pay	Available in the customer app and web ordering on supported devices
Store wallet	Customers pay from a prepaid balance held with your restaurant — see Store wallet

Security and 3-D Secure

Card payments support 3-D Secure (the bank-verification step many regions require), and card details are handled entirely by the payment gateway — they never touch SupaOrder’s or your own systems. Failed or abandoned payments simply mean the order never reaches you; the customer is prompted to try again.

Regional gateways

Beyond Stripe, additional payment gateways are available by region (local card processors, regional schemes). These are configured together with SupaOrder support — see Setting up payment gateways.

Physical payments

Physical methods are recorded by your staff or driver at handover:

Method	Typical use
Cash	Pay on delivery, pickup, or at the table
Card on delivery	Customer pays the driver by card at the door
Card terminal	Customer pays at your counter or table terminal
Bank transfer	Larger or business orders settled by transfer

You decide which of these appear at checkout, and the order clearly shows the amount due until it’s marked paid.

How payment status shows on orders

Every order card in the partner app shows its payment state at a glance:

Paid — prepaid online; nothing to do at handover.
To collect — a pay-on-arrival order showing the exact amount due. Staff or the driver record the payment when handing over.
Partially settled — an edited order where extra payment is still due or a refund is in progress. See Editing orders & refunds.

Payment method and status flow through to your reports — the payment-wise report (/reports/payment-wise) breaks orders down per method, so you can reconcile cash drawers and terminal batches against recorded orders.

Refunds

When you cancel an order, reject it after payment, or edit it to a lower total, the customer is owed money back. Refunds can go:

Back to the original payment method — the card or online payment is refunded through the gateway. Arrival time depends on the customer’s bank (typically 3–10 business days).
To the customer’s store wallet — instant, and the money stays with your restaurant for their next order. See Store wallet.
As cash or bank transfer — recorded by staff against the order for accountability.

You configure the allowed refund methods, automatic refund behavior, and safeguards (like large-refund confirmation and wallet fallback when a card refund fails) — the full mechanics are in Editing orders & refunds and Cancelling orders. Refunds that are approved but not yet completed are listed under Dashboard → Reports → Pending Refunds (/reports/pending-refunds).

Tips

Customers can add a tip at checkout with suggested amounts you configure. Tips are itemized on the order and in reports so you can distribute them according to your house policy.

Where the money goes

Online payments settle from your gateway account (e.g. Stripe) to your bank on the gateway’s payout schedule — SupaOrder never holds your money.
Cash and terminal payments are yours immediately; SupaOrder just records them.
Driver-collected cash is tracked per driver for settlement — see Earnings & settlements.

Next steps

Set up your payment gateway
Configure taxes & charges
Decide refund rules in Editing orders & refunds
Run a test payment as part of the launch checklist