In-store tablet

The in-store tablet brings your loyalty program to the counter. A walk-in customer enters their phone number on the tablet, sees their reward points and vouchers, and requests redemptions — which your staff approve with one tap in the partner app. It’s the bridge between in-person visits and the same customer account they use in your ordering app, and it doubles as a sign-up point for your marketing list.

Where to find it

Tablet side: the tablet app itself (first run shows the Tablet Setup screen). Partner app side: Partner app → Settings → General → Tablet tab — this tab appears only when the in-store feature is enabled for your outlet. Pairing requires a staff member signed into the partner app for that outlet.

What the tablet does

For the customer	For your staff
Look up their account by phone number	Approve or reject redemption requests in the partner app
See reward points balance and available rewards	See which tablets are paired and online
Redeem rewards, membership rewards, and vouchers	Grow the marketing list via on-tablet opt-in
Accept or dismiss pending voucher offers	Keep the counter moving — no manual lookups

New customers can register right on the tablet, so a first-time walk-in leaves with an account and a reason to come back.

Setting up a tablet

1. First run — Tablet Setup

On first launch the tablet shows the Tablet Setup screen. Enter:

• Tenant ID — your business identifier on the platform, provided during onboarding. (If you don’t have it handy, your SupaOrder account manager can resend it.)
• Tablet Name — a label staff will recognize, e.g. “Front Counter” or “Pickup Station”.

Tap Continue. The tablet then displays a 6-digit PIN with an expiry countdown and on-screen instructions. If the PIN expires before you finish pairing, tap Refresh PIN for a new one.

2. Pair from the partner app

On the phone or tablet running the partner app:

1. Go to Partner app → Settings → General → Tablet tab.
2. In the Enter 6-digit Tablet PIN field, type the PIN shown on the tablet.
3. Tap Pair Tablet.

The tablet switches to its customer-facing screen and stays paired from then on — no daily re-pairing.

Too many wrong PINs locks entry briefly

Mistyping the PIN several times in a row temporarily locks the PIN field in the partner app. Wait a moment, tap Refresh PIN on the tablet for a fresh code, and try again.

Managing paired tablets

The Tablet tab shows a Paired Tablets list: each tablet’s name, online status, and last heartbeat (when it last checked in), plus a delete button to unpair it. Unpair a tablet before retiring or repurposing the hardware; pairing again later takes a minute.

Daily use — the customer flow

1. The customer enters their phone number on the tablet’s numpad. New customers are guided through a quick registration.
2. The tablet shows their profile:
   • Reward points balance
   • Available Rewards — each with a Redeem button (or “Not Enough Points” if the balance doesn’t cover it)
   • Membership Rewards — perks from an active membership
   • Pending Voucher Offers — campaign offers the customer can Accept or Dismiss on the spot
   • Available Vouchers — already-accepted vouchers, with Redeem
3. When the customer taps Redeem, the request appears in the partner app for staff approval.
4. The customer (or staff) taps End Session to close the profile before the next customer steps up.

Redemption approval

Every redemption is staff-approved — the tablet never hands out a reward on its own. Requests move through Pending → Processing → Approved or Rejected, with the status visible on the tablet in real time. If staff reject a request (wrong item selected, customer changed their mind), the customer can re-request.

Brief the counter staff

The approval tap happens in the partner app, on whoever’s device is handling orders. Make sure the person on the counter knows redemption requests will pop up there and what your house rules are for approving them.

Marketing opt-in

The tablet shows a consent banner — “Receive Offers & Rewards?” with an Opt In button — to customers who haven’t opted into marketing yet. Opt-ins collected here feed the same consent settings used by marketing campaigns and voucher campaigns, so in-store visitors become reachable customers.

Troubleshooting

Symptom	Try this
PIN expired before pairing finished	Tap Refresh PIN on the tablet and enter the new code promptly
PIN field locked in the partner app	Too many failed attempts — wait briefly, refresh the PIN, retry
Tablet shows offline in the Paired Tablets list	Check the tablet’s Wi-Fi and that the app is open in the foreground; the last-heartbeat time tells you when it was last seen
Customer’s redemption stuck on Pending	A staff member needs to approve it in the partner app — check the device handling orders
Customer not found by phone number	They may have registered with a different number; they can register fresh on the tablet
Tablet tab missing in the partner app	The in-store feature isn’t enabled for your outlet — contact your SupaOrder account manager

Related: Reward points · Voucher campaigns · Memberships · Receipt & kitchen printing