Availability & stock

Availability controls keep your menu honest in real time. When the kitchen runs out of something mid-service, staff mark it out of stock straight from the partner app — it disappears from customers instantly, which always beats rejecting an order after it’s placed. Availability works at three levels: the item, the outlet, and your operating hours.

Where to find it

Item toggles: Partner app → Manage — the item list with in-stock/out-of-stock toggles (menu-management access is permission-gated per staff member). Outlet online/offline: the partner app’s Live Orders screen. Operating hours and schedule: your outlet’s settings in the admin dashboard (e.g. https://yourbrand-dashboard.web.app — your exact URL is provided during onboarding).

Item availability — “86 the salmon”

The fastest, most-used control. In Partner app → Manage, staff open the item list and flip an item’s availability toggle:

• Out of stock — the item is hidden from (or shown as unavailable to) customers immediately, across the customer app, web ordering, dine-in QR menus, and the in-store tablet.
• Back in stock — flip the toggle again when the kitchen restocks; the item returns just as instantly.

No dashboard, no laptop, no waiting — the person who knows the fridge is empty is the person who flips the switch.

Toggling an item also covers everywhere it’s sold: the customer app, web ordering, dine-in QR menus, and the in-store tablet all reflect the change at once.

Make it a kitchen habit

The toggle only protects you if it’s used the moment something runs out. Put it in the closing-the-station routine: the cook who plates the last portion tells the counter, the counter flips the toggle. Ten seconds now prevents an order you’ll have to call a customer about.

Items toggled off stay on your menu structure — their photos, prices, and addons are untouched. This is for stock, not menu editing; to remove a dish permanently, edit the menu in the dashboard (see Building your menu).

Outlet availability — going offline

Sometimes the whole outlet needs to stop taking orders: equipment failure, a staff shortage, a private event. From the partner app’s Live Orders screen you can take the outlet offline:

• Manually — offline until you switch it back on.
• For the rest of the day — back automatically at the next day’s opening.
• Until a date — for planned closures like holidays or renovations.

While offline, customers see the outlet as closed and can’t place new orders. Orders already in progress are unaffected — finish them as normal.

Offline is a blunt instrument

Going offline during a rush because the kitchen is slammed costs you every order until someone remembers to come back online. If the problem is one station, prefer item-level toggles; save outlet-offline for genuine can’t-operate situations.

Operating hours

Your outlet’s regular opening hours and schedule are configured in the outlet’s settings in the admin dashboard. Outside those hours the outlet automatically shows as closed — you don’t toggle anything daily. Keep them accurate:

• Update hours for seasonal changes before the season, not after the first confused customer.
• Public holidays with different hours are exactly what the “offline until a date” option is for.
• If you accept scheduled orders, customers can still place ahead-of-time orders for slots when you’ll be open.

How the levels combine

A customer can order an item only when all three levels say yes:

Level	Controlled from	Question it answers
Operating hours	Dashboard outlet settings	Is the outlet open right now?
Outlet status	Partner app, Live Orders	Has staff taken us offline?
Item toggle	Partner app → Manage	Is this dish in stock?

A service-day availability routine

Availability is a discipline more than a feature. A routine that works:

• Opening — skim the item list in Partner app → Manage and restore anything 86’d yesterday that’s back in stock. A stale out-of-stock toggle silently costs sales all day.
• During service — the staff member who uses the last portion is responsible for telling the counter; the counter flips the toggle immediately.
• Closing — note what ran out and when. An item that sells out by 7pm every Friday is a prep-quantity decision, not an availability problem.
• Weekly — check for items that have been out of stock for days. Either restock them or remove them from the menu properly in the dashboard.

Troubleshooting

Symptom	Try this
Item still showing to customers after toggling	Confirm the toggle was flipped on the right item (and the right outlet, if you run several); changes apply in real time
Item missing but kitchen says it’s available	Check its toggle in Partner app → Manage — someone may have 86’d it and forgotten to restore it
Outlet shows closed during business hours	Check the outlet wasn’t taken offline from Live Orders, then verify operating hours in the dashboard
Staff member can’t see the Manage screens	Menu-management access is permission-gated — an owner/manager needs to grant it; see Users & roles

Related: Building your menu · Managing live orders · Scheduled orders