Glossary

Terms whose meanings sit close enough together to be mixed up. Where two things are commonly confused, they are defined against each other rather than separately.

Discounts

Coupon — a public code. Anyone who has it can type it at checkout. Reusable until its limits are reached.

Voucher — a personal offer issued to one named customer, who accepts it before using it. Tracked individually from delivered to accepted to redeemed. Vouchers come from campaigns; coupons do not.

Reward — what a customer redeems points for. Earned by ordering, not given out.

Membership benefit — what a paying member gets automatically, for as long as they are a member. No code, no acceptance step.

Four different mechanisms, four different screens, and they can all be running at once.

Campaigns

Marketing Promotion — a voucher campaign you run once, to an audience you define now.

Marketing Autopilot — a voucher campaign that runs continuously and fires on customer behaviour: a signup, a lapse, a birthday, an order milestone.

Broadcast — a message with no voucher attached, sent once to a filtered slice of your customer base.

The line that matters: the first two issue vouchers; the third sends a message.

Availability

Disable — indefinite and total. A disabled outlet is gone everywhere, including the register; a disabled dish is gone from the menu.

Pause — temporary and online-only. The outlet stays listed and the register keeps selling; only online ordering stops.

Sold out — one dish, still visible but greyed out. “We have run out today”, not “we no longer sell this”.

Stock — an actual count, and only meaningful where inventory tracking is switched on for the outlet.

Operating hours — when you serve. Not an availability control: hours do not block ordering, which is what makes ordering ahead possible.

Money

Tax — a statutory percentage, settled to whoever the tax rule names.

Charge — anything else added at checkout: service, packaging, small-order fees. Can be split between outlet and platform.

Commission (shown as Outlet Earnings in the menu) — how much of an order the outlet keeps. Note the two meanings in the dashboard: under Finance it is the setup; under Reports it is the resulting figures.

Settlement — actually paying out what has been earned.

Refund — you sending money back. Chargeback — the customer’s bank taking it back, answered in your gateway’s dashboard, not here.

Devices

Login code — the 8-character single-use code that enrols a kiosk, register or kitchen display. Identifies your account as well as the device.

Device admin PIN — unlocks the on-device admin screen on a kiosk or kitchen display. Set on first use.

Staff PIN — how a person signs in to the register. Separate from the device admin PIN, per person, and never shared.

Pairing PIN — the 6-digit code shown on an in-store tablet and approved from the partner app. Different mechanism from the enrolment code above.

Orders

Prep time — how long the outlet needs. Drives the promised time, dispatch timing and kitchen colours.

Auto-accept / auto-complete — accepting an incoming order, or closing a finished one, without anyone pressing a button.

KOT — kitchen order ticket, the printed slip for the kitchen. KDS — kitchen display system, the screen that replaces the rail of them.

Order type — delivery, pickup, dine-in or kerbside. Channel — where the order came from: the customer app, a kiosk, or the register. An dish can be priced and hidden per channel.

Structure

Outlet — one physical location.

Related: Dashboard navigation map · Choosing a campaign type · Availability · Devices & staff PINs