Partner app by role

The partner app is one app that opens onto a different screen depending on who signed in. Understanding which role sees what saves a lot of “it’s not on my phone” conversations.

The roles

Role	Lands on	Can do
Outlet owner	Live orders	Everything for their outlet: orders, menu, drivers, customers, reports, settings
Outlet manager	Live orders	The same day-to-day work as the owner
Outlet staff	Whichever area they are granted	Only the areas granted on their user record — order management, menu management, reporting
Driver	Their own delivery list	Their assigned deliveries, their earnings, their online status

Staff permissions are granted per person on their user record in the dashboard. A staff member with only Order Management never sees the menu editor at all — the menu is not there to tap by mistake.

What owners and managers can do that staff cannot

Two controls are deliberately restricted, because they affect customers rather than a single order:

• Pausing the outlet — hidden from ordinary staff.
• Enabling or disabling the outlet — an admin action only, from the dashboard.

Prep time is not restricted. Anyone working a shift can raise it, because the person who knows the kitchen is behind is the person standing in it. See Prep time.

The order screens

Live orders, open tabs, upcoming (scheduled) orders and history. From an order, staff can accept or reject it, move it along, assign a driver, collect payment, add a fee, edit dishes, and process a refund — each subject to the permissions set for their role.

New orders raise an alert that keeps sounding until someone handles it, which is the correct behaviour for a busy kitchen and the first thing people ask how to turn off. It stops when the order is acknowledged.

The driver experience

A driver signs in, goes online, and receives assigned deliveries. Each delivery shows the pickup and drop-off, navigation, and the actions to move through picked-up and delivered. Location is shared while they are online so customers can track their order, and stops when they go offline.

Drivers also see their own earnings and settlement balance — which is worth telling them about, because it removes a recurring end-of-week question.

Printing

The partner app is the usual home for receipt printing: Bluetooth thermal printers, built-in printers on all-in-one Android devices, and cloud printing. Full setup, including the models that need special handling, is in Receipt & kitchen printing.

Things worth telling staff

• Keep the device awake and charged. A tablet that sleeps stops making noise, and a silent tablet is a missed order.
• The offline banner is real. If it shows, the device is not receiving new orders — fix the network before wondering where the orders went.
• The app survives midnight. An always-on tablet rolls over to the new day on its own; nobody needs to restart it each morning.

Troubleshooting

Symptom	Try this
A staff member cannot see the menu	Their user record does not grant menu management
The pause button is missing	It is hidden from ordinary staff — an owner or manager has it
No new-order sound	Check device volume, that the app is running, and the offline banner
A driver receives nothing	They must be online; also check they are assigned to the outlet
Live orders are stuck on yesterday	Should not happen — day rollover is automatic; check the offline banner
Someone sees a different app to their colleague	Different role, or different permissions on their user record

Related: Live orders · Receipt & kitchen printing · Drivers · Users & roles