The apps at a glance
SupaOrder is a set of apps that work together. Each one is built for a different person in your operation. This page explains who uses what, so you can get the right app into the right hands on day one.
Quick comparison
Section titled “Quick comparison”| App | Who uses it | Where it runs | Main jobs |
|---|---|---|---|
| Customer app & web ordering | Your customers | iOS, Android, any web browser | Browse the menu, order (delivery / pickup / dine-in / scheduled), pay, track orders, earn rewards |
| Partner app | Owners, managers, kitchen/counter staff, drivers | Phone or tablet (iOS, Android, web) | Accept and manage live orders, print receipts and kitchen tickets, edit orders, manage menu availability, deliver orders (driver mode) |
| Admin panel | Owners and managers | Desktop web browser | Configure everything: menu, pricing, payments, delivery zones, staff, branding, marketing, reports |
| In-store tablet | Walk-in customers (set up by staff) | Tablet at your counter or tables | Self-service ordering inside the restaurant |
The customer app — your customers
Section titled “The customer app — your customers”This is your branded storefront: a native mobile app on the App Store and Google Play, plus a web ordering site for customers who don’t want to install anything. Customers use it to:
- Browse your menu with photos, variants, and addons
- Order for delivery, pickup, or dine-in — now or scheduled for later
- Pay by card, Apple Pay, Google Pay, store wallet, or choose cash/terminal on arrival
- Track their order live, from acceptance to delivery
- Earn and spend rewards, use coupons, and refer friends
A full walkthrough is in What customers experience.
The partner app — your team and drivers
Section titled “The partner app — your team and drivers”The partner app is the day-to-day operations tool. It runs on any phone or tablet and adapts to who signs in:
Staff mode (owners, managers, counter and kitchen staff)
Section titled “Staff mode (owners, managers, counter and kitchen staff)”- Live orders — new orders arrive with a sound alert; accept or reject, set preparation time, mark ready, and hand over. See Managing live orders.
- Printing — receipts and kitchen tickets print automatically on accept. See Receipt & kitchen printing.
- Order edits — add or remove items, collect extra payment, or issue refunds. See Editing orders & refunds.
- Menu control — mark items out of stock or disable them until a chosen time.
- Customers & reports — look up customer history and view outlet earnings.
Driver mode
Section titled “Driver mode”Drivers sign in to the same app and see only what they need:
- New delivery assignments with pickup and drop-off details
- Navigation to the customer’s address
- Order status updates (picked up, delivered) that the customer sees in real time
- Their own earnings and settlement balance
The admin panel — the control room
Section titled “The admin panel — the control room”The admin panel is the desktop web dashboard where the business is configured and analyzed. It’s your admin dashboard; sign in at its /sign-in page — see Logging in. Use it to:
- Build and publish your menu
- Configure payment gateways, taxes and charges
- Define delivery zones and fees and manage drivers
- Create coupons, voucher campaigns, and marketing campaigns
- Manage staff accounts and roles and multiple outlets
- Review reports — sales, customers, settlements, refunds, and more
Owners and managers typically keep the admin panel open on a desktop and the partner app on a phone. Every dashboard menu — from Home (/home) to Settings — is listed with its route in the dashboard navigation map.
The in-store tablet — walk-in ordering
Section titled “The in-store tablet — walk-in ordering”The in-store tablet turns a counter or table tablet into a self-service ordering point. Walk-in customers browse the menu and place orders themselves; the orders flow into the same live orders screen as everything else. See In-store tablet.
Which app do I need right now?
Section titled “Which app do I need right now?”| If you want to… | Open… |
|---|---|
| Accept the order that just came in | Partner app |
| Change a price or add a new dish | Admin panel (or partner app for quick availability toggles) |
| Refund a customer | Partner app (order details) or admin panel |
| See this month’s sales | Admin panel → reports |
| Mark an item sold out for tonight | Partner app → menu management |
| Set up a new delivery zone | Admin panel |
| Deliver an order | Partner app (driver mode) |
Next: log in and work through the launch checklist to get each app set up. For a complete tour of the admin panel’s menus, see the dashboard navigation map.