Run your restaurant on Supaorder

Guides for restaurant owners, their teams, and the people who set the platform up.

Practical guides for running your restaurant’s ordering operations. Available screens and features depend on your plan, enabled settings and app version. If your screen differs, confirm availability with your support contact.

Getting started

What Supaorder is, logging in, the launch checklist, and which app does what.

Orders

The order lifecycle, live orders, edits and refunds, cancellations, prep time and automation.

Build your menu, add addons, manage availability — sold out, timed disable and per-channel pricing — and collect dish ratings.

Payments

Payments overview, gateway setup, taxes and charges, settlements and refunds and disputes.

Delivery

Zones and fees, drivers, auto dispatch and third-party networks.

Loyalty & marketing

Coupons, a store wallet, reward points, memberships, referrals — and three different campaign tools.

Apps & devices

The partner app by role, device pairing, the kiosk, the POS register, the kitchen display, card terminals and printing.

Developers

Integrations, messaging providers, and webhooks and the menu API.

Reference

Every screen in the dashboard navigation map, a glossary of the easily-confused terms, and the changelog.

Ordering as a customer rather than running a restaurant? The help centre is written for you.

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